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Cancellation policy and cancellation form
Right of cancellation and cancellation form Consumers are entitled to a right of cancellation according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed (see § 13 BGB):
1. Cancellation policy
Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day the contract was concluded. In order to exercise your right of cancellation, you must send us a clear statement (e.g. a letter sent by post or an email) about your decision to withdraw from this contract to revoke, to inform. You can use the attached model cancellation form for this, but it is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.
Consequences of withdrawal If you withdraw from this contract, we will owe you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you choose a different type of delivery than that offered by us, you chose the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.
If you have expressly requested that the services should begin during the cancellation period, you must pay us a reasonable amount, which is proportionate to the services already provided up to the point in time at which you informed us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.